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Southwest Airlines

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Credit Unions: Filene, Zig Ziglar and Southwest Airlines are on to Something

By Steve Patti ⋅ May 28, 2011 ⋅ Post a comment

Credit unions can learn from what Southwest Airlines, Zig Ziglar and others already know — you hire for attitude, train for skills. The Filene Research Institute provides a blueprint for getting it right.

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