This post points out that in today’s challenging global economy, being small is the new big. Specifically, small companies can out-maneuver most big companies in authentic customer dialogue, customer service excellence, response to marketing conditions, and making decisions. It is actually a great time to be a small company.
This post helps marketers figure out where Twitter fits in their overall strategy. It’s not the “end all” — but it can be effective the grabbing attention you need to engage in conversation elsewhere.
Sales are down, should we fire the sales guys? No — perhaps you should fire the Ops guys! This post examines how failures across the organization may be the reason your brand stinks and sales are down.
This post cautions/reminds marketers that even the best social media tools in the wrong hands can wreak havoc on your marketing plan.
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